Accessibility Statement

Last updated: October 27, 2026

1. Commitment to Accessibility

Dialer is committed to making its website and services accessible to all people, including people with disabilities, in accordance with the Israeli Equal Rights for Persons with Disabilities Law, 5758-1998 and the Equal Rights for Persons with Disabilities Regulations (Accessibility Adjustments for Service), 5773-2013.

2. Accessibility Standard

This website operates in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, aligned with Israeli Standard SI 5568.

3. Accessibility Features

The following accessibility features have been implemented on our website:

3.1 Structure and Content

  • Hierarchical headings (H1-H6) for quick navigation.
  • ARIA labels for interactive elements.
  • Alternative text (alt) for images.
  • Page language defined in HTML (Hebrew/English).
  • Full support for RTL and LTR text direction.

3.2 Navigation and Operation

  • Full keyboard navigation support.
  • Logical and consistent tab order.
  • Forms with appropriate label tags.
  • Buttons and clickable elements in accessible sizes.

3.3 Display

  • Color contrast ratios meeting AA requirements.
  • Support for font enlargement up to 200%.
  • Responsive design adapting to all screen sizes.
  • No flashing or dazzling content.

3.4 Accessibility Widget

The website includes an accessibility widget that allows:

  • Font enlargement in three levels.
  • High contrast mode.
  • Link highlighting.
  • Increased text spacing.

4. Supported Technologies

The website has been tested and is compatible with:

  • Screen readers: NVDA, JAWS, VoiceOver.
  • Browsers: Chrome, Firefox, Safari, Edge (latest versions).
  • Devices: Desktop, tablet, mobile phone.

5. Known Limitations

Despite our efforts, there may be areas of the site that are not yet fully accessible:

  • Swagger UI interface (API documentation) — a third-party component not fully under our control.
  • Charts and graphs (Chart.js) — contain visual information with partial text descriptions.

We continue to work on improving accessibility in these areas.

6. Feedback and Support

If you encounter an accessibility issue or have suggestions for improvement, we'd love to hear from you:

We are committed to addressing accessibility inquiries within 5 business days.

7. Accessibility Coordinator

Dialer has appointed an accessibility coordinator responsible for digital service accessibility. Contact them at: info@dialer.co.il

8. Statement Updates

This statement is reviewed and updated regularly. A comprehensive accessibility review is conducted annually.