1. Introduction
Dialer ("Company", "we", "us") operates the automated dialing platform at dialer.co.il ("Service"). This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with Israeli Privacy Protection Law, 5741-1981 and the Privacy Protection Regulations (Data Security), 5777-2017.
2. Information We Collect
2.1 Information You Provide
- Registration details: Name, email address, phone number, company name.
- Account details: Username, password (stored encrypted).
- Uploaded content: Audio files, phone lists, text-to-speech messages.
- Inquiries: Messages sent through the contact form.
2.2 Information Collected Automatically
- Call data (CDR): Caller number, destination number, start/end time, duration, hangup cause.
- Usage data: IP address, browser type, access times, pages viewed.
- Security data: Login attempts, blocked IP addresses.
3. Use of Information
We use collected information for the following purposes:
- Providing and operating the Service.
- Managing user accounts and identity verification.
- Generating call reports and statistics.
- Improving the Service and developing new features.
- System security and abuse prevention.
- Responding to inquiries and technical support.
- Compliance with legal and regulatory requirements.
4. Sharing Information with Third Parties
We do not sell, trade, or rent your personal information. Information may be shared in the following cases:
- Service providers: Telephony infrastructure and server providers required to operate the Service.
- Webhooks: Call data is sent to URLs you configure, according to your settings.
- Legal requirements: In accordance with a court order or legal requirement.
5. Data Security
We implement advanced security measures to protect your information:
- Communication encryption via TLS 1.2/1.3.
- Password storage using cryptographic hashing.
- Brute force attack protection and automatic IP blocking.
- Role-based access control.
- Logging and monitoring of all login activity.
6. Data Retention
Call data (CDR) is retained for 12 months. Account data is retained as long as the account is active. After account closure, information will be deleted within 90 days, except for information required to be retained by law.
7. Your Rights
Under the Privacy Protection Law, you have the following rights:
- Access your personal information held by us.
- Correct inaccurate or outdated information.
- Delete your personal information (subject to legal obligations).
- Receive a copy of your data in digital format.
To exercise your rights, contact us at: info@dialer.co.il
8. Cookies
The Service uses cookies for:
- Saving language preferences.
- Managing login sessions.
- Accessibility settings.
We do not use third-party tracking cookies.
9. Changes to this Policy
We may update this policy from time to time. Material changes will be published on the website. Continued use of the Service after changes constitutes acceptance of the updated policy.
10. Contact Us
For questions regarding this Privacy Policy: