1. Definitions
"Service" — The Dialer automated dialing platform, available at dialer.co.il, including the management portal, API and all related services.
"User" — Any person or entity that registers for and uses the Service.
"Company" — Dialer, the operator of the Service.
2. Acceptance of Terms
Use of the Service constitutes full and unconditional acceptance of these Terms of Service. If you do not agree to these terms, you must discontinue use of the Service immediately.
3. Description of Service
The Service enables:
- Sending automated calls (outbound dialing) with recorded messages or text-to-speech.
- Setting up interactive IVR menus.
- Bulk sending of calls from phone lists.
- Viewing call reports (CDR) and statistics.
- Receiving real-time notifications (Webhooks).
- API access for integration with external systems.
4. Registration and Account
- You must provide accurate and up-to-date information during registration.
- You are responsible for maintaining the confidentiality of your username and password.
- You are responsible for all activity that occurs under your account.
- You must notify us immediately of any unauthorized use of your account.
5. Permitted Use
The User agrees to:
- Use the Service in accordance with all applicable laws, including the Israeli Communications Law and Consumer Protection Law.
- Obtain recipients' consent before sending calls, as required by law.
- Not send harassment, fraud or spam calls.
- Not attempt to bypass system limitations or security measures.
- Not use the Service for any unlawful purpose.
6. User Content
- You are fully responsible for all content you upload, including audio files, text messages and phone lists.
- You represent that you have all necessary rights to use the content you upload.
- The Company may remove content that violates these Terms without prior notice.
7. Payments
- Prices are published on the website and may change with 30 days' prior notice.
- Payment is made according to the selected plan, in advance on a monthly basis.
- Non-payment may result in service suspension.
- Refunds will be provided in accordance with the Company's refund policy.
8. Service Level Agreement (SLA)
The guaranteed service level is detailed in the separate Service Level Agreement, which forms an integral part of these Terms.
9. Intellectual Property
- All rights in the Service, including design, code, logo and trademarks, belong to the Company.
- Use of the Service does not grant the User any intellectual property rights.
- Content uploaded by the User remains their property.
10. Limitation of Liability
- The Service is provided "AS IS" without warranty of any kind.
- The Company is not liable for indirect, consequential or special damages arising from use of the Service.
- The Company's liability is limited to the amount paid by the User in the last 3 months.
- The Company is not responsible for content sent by Users through the Service.
11. Indemnification
The User agrees to indemnify the Company against any claim, damage or expense arising from use not in accordance with these Terms or any applicable law.
12. Suspension and Termination
- The Company may suspend or close an account at any time if the User violates these Terms.
- The User may cancel their account at any time by contacting customer service.
- Upon account closure, access to the Service will cease and data will be deleted in accordance with the Privacy Policy.
13. Changes to Terms
The Company may update these Terms from time to time. Material changes will be published on the website 30 days in advance. Continued use of the Service after changes constitutes acceptance of the updated Terms.
14. Governing Law and Jurisdiction
These Terms are governed by the laws of the State of Israel. Exclusive jurisdiction is granted to the courts of Tel Aviv-Jaffa.
15. Contact Us
For questions regarding these Terms: